ELDER STREET BRANCH

Monday - Closed
Tuesday - Friday: 9am - 5:30pm
Saturday: 9am - 1pm
Sunday - Closed
NB. Using online service to pre-arrange your visit is recommended

ADDRESS

30 Elder Street
Edinburgh, EH1 3DX
Telephone: (+44) 0131-557 3531
Email: elderstreet@jbeyecare.com

WESTSIDE PLAZA BRANCH

Monday - Closed
Tuesday - Friday: 9am - 5:30pm
Saturday: 9am - 1pm
Sunday - Closed
NB. Using online service to pre-arrange your visit is recommended

ADDRESS

Westside Plaza
Edinburgh, EH14 2SW
Telephone: (+44) 0131-442 2333
Email: westerhailes@jbeyecare.com

Coronavirus

Covid-19 Advice from JB Eyecare.

We have changed the way we work

Like all businesses, we have adapted and introduced changes to reduce the risk of COVID-19 for our patients and staff. Here is an outline of the changes we have made.

These changes were introduced in May 2020 covering lock down and will continue forward as we enter phased easing of restrictions. We will update procedure as time goes by, following what is recommended by the Government, GOC (General Optical Council) and the College of Optometrists, plus any additional measures uniquely required by our patients. We are mandated to provide “emergency and essential” eye care by the NHS, and to continue providing the highest level of service to our patients.


01

STAY AWAY!

In the nicest way! Where possible, we will provide phone/email advice saving you a visit.

02

PROTECT

Strict distance, PPE and cleaning procedures are in place in reception, testing and dispensing areas.

03

POST

If we can post items to you, we will. Prioritising safety and saving you any unnecessary travel.


PPE Outline & Procedure

Out of Practice

Online services: eye problems, glasses issues or ordering contact lenses/solutions can be done via virtual appointment on website. (See front page)
Pre-visit Triage: Before you visit we will assess if your visit can be done remotely. This will be done by the relevant trained staff.
Posting goods: To reduce unnecessary visits we can post spectacles, contact lenses, solutions, eye drops and so on, to you.
Spec adjustment: Our website has advice online or we can post information to you detailing how to adjust your glasses. This is not as good as our experienced staff doing it but it will help until you can visit us in person.
Replacement Specs: If you need direct replacement specs or lenses we can make and post these without you needing to visit.

At Our Practice

Staff updated: As recommendations change, we are updating and educating all of our staff.
Safe screens: Screens are now in place at our reception counters and throughout the practices for your safety.
Hand sanitisers: We ask you to use our hand sanitisers on arrival to the practice. Hand sanitisers are available throughout both practices.

Distancing: We are limiting staff numbers and visitors, and have made many adaptions to the practice including floor markings.
Frame sterilisation: Frames and instruments will be UV sterilised prior to supply and adjustment. Display frames will be UV sterilised between each handling. Frames that need cleaned will be done so ultrasonically in a sterilising solution before UV treatment.
PPE: Exceeding the most recent guidance issued by the College of Optometrists, staff will be wearing appropriate PPE for their contact with you. This will include masks, aprons and gloves.
Consumables: We have removed any general use items, stationary or the need to sign documents to reduce opportunities for transmission.
Contactless payment: We would prefer contactless payments and ask patients to refrain from paying with cash.

Testing & Dispensing

Technology: We use the latest technology to take measurements for glasses, helping us keep the correct distance whilst capturing extremely accurate information.
Testing: In line with GOC and College guidance, we are excluding unnecessary tests to improve patient safety and comfort while maintaining optimal clinical care.



The health and well-being of our patients and staff is our number one priority.
We thank you for your continued loyalty over the years, and especially at this time.
JB Eyecare

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COVID-19 UPDATES

As this is a new disease, transmission of COVID-19 is not yet fully understood. Based on the most up-to-date guidance CV-19 is transmitted mainly by coming into contact with respiratory droplets or infected secretions. Centre for Disease Control have updated guidelines confirming that the virus is not spread easily from contaminated surfaces.
In response to CV19, physical distancing measures and enhanced cleaning and disinfection infection control procedures have been adopted to prevent transmission.
PPE
We have gone above and beyond the minimum recommendation from The College of Optometrists. All staff, not behind a clear safe screen, will be wearing a fluid resistant surgical mask for patient protection during your visit.

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